M365: Pre-Migration Tasks and Planned Outage Window

PDI’s Microsoft M365 migration is scheduled for June 13th-June 16th as part of the larger initiative to separate the NP / PDI shared technology platforms.

Please review the following important information and pre-migration action items to ensure a smooth transition. A subsequent communication with post migration tasks will be sent the week prior to the migration.

Planned Email Outage Window:

  • Start: Friday June 13th, 5PM
  • End: Monday June 16th, 8AM

During this period, access to email, Teams, OneDrive, Power BI and other Microsoft services will be unavailable.

BT Support: If support is needed during the outage window, contact BT via email or phone.

  • Phone: 855-271-4357
  • Email: support@nicepak.com
  • If you are unable to access email post migration, contact BT support from your personal email, sharing a description of the problem, cell phone number, personal email address.

Password Expiration Warning: If your network password is set to expire during or near the outage window, please change it ahead of time to avoid access issues post-migration.

Prepare for the Outage Window: To ensure minimal disruption during the migration, please complete the following:

  • Download any necessary business documents you may need during the outage
  • Save the Support Phone Number and Email Address provided by BT for any post-migration technical issues.
  • Download the Post-Migration Activities Instructions from BT to help you reconnect to M365 after the migration.
  • Create a cell phone contact list of key team members you may need to reach. Department leaders should coordinate this.
  • Copy your email signature block from Outlook and save it to your computer, it will not migrate and will need to be recreated in the new environment.
  • Copy any Outlook Rules you have set up from Outlook and save it to your computer, it will not migrate and will need to be recreated in the new environment.

External Communications: To ensure external partners are aware of the outage, proactively inform external collaborators that you will need to communicate with during the outage window, coordinate an alternate contact method (i.e. business cell phone) for use during the outage.

Thank you for your attention and cooperation. These steps are critical to ensure a smooth migration and minimizing downtime. If you have any questions or concerns, please reach out to BT directly.